Deliveries

Trend Affair delivers the product (s) ordered from Monday to Friday, from 9am to 7pm, excluding holidays, and on the days and times used by the logistics company, for the address of delivery indicated by the customer. Our delivery service does not include scheduling option, so delivery of the order will be made without prior contact by the carrier, being necessary to ensure that someone is in the delivery address. Delivery times may differ depending on the brand you want to buy. However, Trend Affair’s ability to respond within the aforementioned deadlines is, however, dependent on the availability of the stock, and can not be assured during the promotion, balance and Christmas periods. Trend Affair will inform the customer of the unavailability of the product (s) ordered, as well as refund the amount paid, within a maximum period of 15 (fifteen) days from the knowledge of unavailability. In case of the unavailability of the carrier to deliver the products on the date indicated, the customer will be contacted in order to be indicated another date of delivery. At the time of delivery, the customer must inspect the packaging for any damage. If you find that the products are damaged, you should not accept delivery of the order, which will be returned. We ask you to report the situation, if possible documented with photos, by email to devolucoes@trendaffair.pt and if you agree, Trend Affair will proceed to the return of the order, without any costs to the customer. If you wish to cancel the order, you will be returned the full amount paid. If you do not receive your order within 90 (ninety) days from the payment date of the order, please send an e-mail to devolucoes@trendaffair.pt informing us of what happened. At the end of this period, Trend Affair can not be held liable for lost order. The delivery is considered done with the signature on the delivery receipt at the agreed upon address. If you need more information on the delivery of Trend Affair products, please see our Terms and Conditions.